Advice for our patients
Routine dentistry during COVID-19 requires the correct social distancing measures and personal protective equipment to be in place. That’s why routine dentistry was suspended with the outbreak of coronavirus.
In Wales, dentists can now return to work.
What will dental appointments be like?
North Cardiff Dental & Implants have sourced protective equipment and put measures in place to maintain social distancing.
• If you call to make an appointment, you will be asked some screening questions. You’ll be asked those same questions again at your appointment.
• You will be asked to use hand sanitiser or to wash your hands when you arrive (and again before you leave). Your temperature will also be taken and recorded in your clinical notes upon arrival.
• You will also find that waiting rooms might look a little different and the footfall in the practice is controlled to a limited amount of patients at one time.
• You will also notice that the dental team may be wearing different protective equipment to what you are used to seeing.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
How you can help:
• With the exception of children and persons in need, patients should come alone.
• A distance of at least two metres must be observed if another patient is present in the dental practice.
• Staff will not shake your hand.
• If you show symptoms following appointment booking, you should contact the practice by phone or email as soon as reasonably possible.
• Please do not arrive early to the practice. If necessary, you should wait outside the practice. Once you have arrived for your appointment, please wait in your transport vehicle/outside the practice and call to let us know you have arrived for your appointment. A member of the team will then come and escort you through to the practice.
• Please do not arrive without an appointment.
• Patients should attend wearing a mask if possible or be prepared to wear one.
It will likely be some time before dental services return to what you previously experienced as normal.
However, we will be doing all we can to ensure you receive the treatment you require in the safest way.